A clear picture of where things break
Before anything gets built, we map how your operation actually runs. You'll see exactly where information slips, who's carrying too much in their head, and what a fix would look like.
Workflow Automation Consulting
You know what's breaking.
You just haven't had
time to fix it.
I help small operations teams close the gaps — the handoffs that keep missing, the info that lives in one person's head, the tools everyone works around instead of with.
The Gaps Don't Announce Themselves
Most operational friction isn't dramatic. It just compounds quietly until someone drops the ball.
- ✗Your team runs on spreadsheets that nobody fully trusts
- ✗Critical info lives in one person's head — and they're off today
- ✗Handoffs between shifts keep breaking down in the same spot
- ✗You've outgrown your current tools but custom software feels too big a leap
These aren't signs of a bad team. They're signs of a team that's outgrown the way it's been managing information.
The current state
The work
The resultWhat You Get
The right fix for where things are actually breaking.
Not every problem needs a custom app. Not every problem is solved by a better spreadsheet. We figure out which one you actually need.
Handoffs your team can run without you
The knowledge that lives in one person's head gets turned into something the whole team can use — checklists, handoff docs, and playbooks written for how shifts actually work.
One place for the info your team needs
A custom tool built around your real workflow — not a generic SaaS you'll spend months configuring. Something your team actually opens because it shows them exactly what they need.
The repetitive stuff, handled
The manual updates, the copy-paste between systems, the reminders nobody remembers to send — automated so your team can focus on the work that actually needs a human.
How It Works
Straight from "here's what's broken" to something that works.
No discovery questionnaires the size of an RFP. No six-week kickoff before anything gets built.
You talk, I listen
We start with a conversation about how things run today — including the parts that are held together with habit and goodwill. No intake forms.
I find the gaps
I map the actual workflow and identify where things slip. You get a clear diagnosis — not a vague recommendation to "improve your processes."
We build what the problem needs
Sometimes that's a doc. Sometimes it's a dashboard. Sometimes it's a few automations. We build the right thing, not the most impressive thing.
Your team can run it without me
Everything gets documented and handed off clean. The goal is a team that doesn't need me on speed dial — a system that works even when I'm not around.
What Changes
The goal isn't a better tool. It's an operation that doesn't depend on heroics.
- Handoffs that don't require a 10-minute debrief to survive
- One place to check status instead of three group chats
- New people who can get up to speed without a week of shadowing
- An operation that doesn't fall apart when the wrong person is out
The Work
Projects
Real operational problems. Real tools built to solve them.
Main Quest
Waypoint
Build a source of truth for dispatch, vehicles, routes, and handoffs.
ReactTypeScriptFirebase
View ProjectMain Quest
Waybill
A dispatch-focused waybill system for tracking route readiness and handoff details.
ReactTypeScriptFirebase
View ProjectToolsmith
Spotless Ops
An operations concept for tracking cleaning workflows, task ownership, and site readiness.
ReactTask modelingStatus boards
View ProjectToolsmith
Breakroom Channel
A lightweight internal channel concept for shift updates, reminders, and team signal.
Content designChannel strategyTeam workflows
View ProjectToolsmith
USW Weather / Traffic Channel
A status channel concept for route-impacting weather, traffic, and field conditions.
Workflow mappingAlert designRoute context
View Project
Why Me
Tony Zharoff
I've managed operations and built software for operations teams. That combination means I understand the problem before I open a code editor — and I know the difference between a fix that looks good in a demo and one your team will actually use on a Tuesday night.
Tell me what's slowing your team down.
We'll figure out together whether the fix is a process doc, a custom tool, or something in between. No pitch deck — just a conversation.
Get in Touch